Burke Electric is your dedicated Westchester County Electrical contractor. It is our mission to satisfy our clients and provide excellent service for their home or business. Listed below are the code of ethics to our company:
Customers
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WE WILL SERVE our customers with integrity, competence and objectivity.
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WE WILL DELIVER to our customers all that we promised through value-added services.
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WE WILL PERFORM our work to meet technical codes or better.
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WE WILL EXPLORE each customer's situation to sufficient detail and gather sufficient facts in order
to gain an understanding of the problems, the scope of assistance needed, and the
possible benefits our service and technical recommendations may provide our customer.
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WE WILL RESPECT each customer's home and property and leave them as clean as we found them.
Employees
- WE REGARD employee satisfaction as important as customer service
and company profitability. We subscribe to the premise of "win, win, win".
- WE WILL ASSIGN technical and support personnel to each
job in accord with their experience, knowledge and expertise.
- WE WILL FOSTER training for all our employees on an ongoing
basis to improve and uphold high-performance standards.
Professional Responsibility
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WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
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WE WILL MAKE quality service the trademark of the jobs we perform. If needed,
we will take care of callbacks with a minimum of inconvenience to our customers.
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WE WILL STAND behind our work.
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WE WILL NOT provide services to a customer under terms or conditions that might damage
or compromise the integrity of our trade and profession. We will follow the Golden Rule.
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WE WILL NOT advertise our services in a deceptive manner.
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WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve,
our fellow contractors, our own employees, our suppliers and the public at large.
Professional Responsibility
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WILL AGREE with our customers independently, and in advance, on the basis for our fees.
Our fees will be commensurate with the quality of the services we deliver and with the responsibility we accept.
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WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibility to our employees and to our families.
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WE WILL BE MINDFUL of the honest value received by the customer and OF our right to an ethical profit.
Social Responsibility
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WE WILL BE GOOD corporate citizens.
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WE WILL PROTECT the health and safety of our communities by sharing knowledge of
new environmental developments and technological advancements with the communities we serve.
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WE WILL REPORT violations of this Code of Ethics.
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